PRIVACY POLICY

RELEVANT LEGISLATION
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.

PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT:
This website collects and uses personal information for the following reasons:

Site visitation tracking:
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their activity on the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

OUR BLOG
Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.

Your comment and it’s associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and it’s associated personal data deleted, please email us using the email address that you commented with.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

CONTACT FORMS AND EMAIL LINKS
Should you choose to contact us using the contact form on our Contact us page we retain the information for a 2 years for customer service purposes, but you do not use the information submitted through them for marketing purposes. The data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email. Visitor comments may be checked through an automated spam detection service.

EMAIL NEWSLETTER
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

HOW WE STORE YOUR PERSONAL INFORMATION
If you submit a comment to a blog post published on this website some personal information and IP address will be stored within this website’s database and when visiting our online shop we store only your user name, and contact information for delivery and accounting purposes. We will not sell, rent, or share your details with any other organisation without your written consent. This information can be changed or deleted at any time upon request.

This website uses etracker technology (www.google.com ) to collect visitor behavior data. This data is collected anonymously to be used for marketing and optimization purposes.  All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.

WHAT WE COLLECT AND STORE
While you visit our site, we’ll track:

  1. Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  2. Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  3. Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  4. We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as to:

  1. Send you information about your account and order
  2. Respond to your requests, including refunds and complaints
  3. Process payments and prevent fraud
  4. Set up your account for our store
  5. Comply with any legal obligations we have, such as calculating taxes
  6. Improve our store offerings
  7. Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Internet Managers can access:

  1. Order information like what was purchased, when it was purchased and where it should be sent.
  2. Customer information like your name, email address, and billing and shipping information.
  3. Our team members have access to this information to help fulfill orders, process refunds and support you.

WHAT WE SHARE WITH OTHERS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the section RELEVANT LEGISLATION. Third parties as follows: Google, Mailchimp, CRM, PayPal, WooCommerce, Google Adwords, Google Shopping Reviews, Yotpo Product Reviews, Facebook.

PAYMENTS
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

DATA CONTROLLER
Buy South Africa Limited
Registered in England and Wales
Registration No.  7891926

REGISTERED OFFICE
Buy South Africa Limited
Registered in England and Wales
Registration No.  7891926
Registered Address: 61 Surbiton Road, Kingston, KT1 2HG

DATA PROTECTION OFFICER
Mrs. Theresa Nothard
Telephone: 01483 722 550
Email: woking@bestbiltong.com

 

TERMS AND CONDITIONS OF SALE

This website is owned and operated by Buy South Africa Limited, a company registered in England and Wales, registration number 7891926, VAT No. 129330820.

OFFICE HOURS
Monday to Friday 10h00-18h00

ORDERING
24 hours & 7 days a week online ordering service.  Please note any telephone orders will incur a 10% handling fee.

FRESH MEATS
Fresh meats and koeksisters are prepared and packed on a Thursday for a Friday delivery. Orders must be in by 11h00 on a Thursday morning for next day delivery as we pack to order to ensure correct weights of products.

ALCOHOL
All persons ordering AND receiving alcoholic products must be at least 18 years of age in accordance with UK Law.

Photographic proof of age will be requested from any persons receiving alcoholic products by the authorised carrier, if they suspect that the recipient is under 18 years, or appears to be under 18 years.

The authorized carrier retains the right to refuse delivery to any persons that do not produce satisfactory identification.

Goods will be returned to the relevant depot or returned to buy Buy South Africa Limited.

Buy South Africa Online Ltd. is bound by the Licensing Act 2003 and regulated by the Trading Standards Service with regard to the sale of age restricted products to under-age people.

PURCHASE CONTRACT
To register, and buy, from buysouthafricaonline.co.uk you must be 18 years of age or older, be the legal owner of the credit or debit cards used for payment, or have the consent of the owner of the card to do so.

All goods are sold for private retail consumption only, and on the condition that they will be not be resold, traded, or circulated in any way without our prior written consent, which shall not be unreasonably withheld. By agreeing to these terms and conditions it does not affect your statutory rights in any way.

By purchasing from this website you are agreeing to the following terms and conditions. Which may be changed or amended from time to time, without notice.

ORDERS
All orders must be placed online through our website or by phone, please call customer services on 020 8547 3845.

All orders are subject to acceptance by the company and dependant upon the availability of products ordered at any given time.

Any product past a Best Before (BB) Date is subject to availability and will either be cancelled or refunded.

If for any reason we are out of stock of a particular product at the time of your order, your request will be retained as a “back order” and when stocks become available we will contact you, at which time you will have the option to purchase the product or cancel the “back order”

All goods supplied by Buy South Africa Limited remain the property of the company until paid for in full by the customer.

Orders of, or containing, alcoholic beverages are restricted by English Law and must be ordered by a person aged 18 years or older and such person must be present at the delivery address at the time of delivery. By placing an order for alcoholic beverages you warrant and declare that you are 18 years of age or older and are legally entitled to purchase such goods. Lawful delivery of these orders can only take place during normal licensing hours.

CANCELLATIONS
All orders for goods sold ex stock can be cancelled at any time prior to dispatch, all ex stock orders are dispatched within 24 hours of order confirmation, with two exceptions, any orders received after 12 noon on a Friday, and large orders received after 12 noon on a Thursday and, where a courier service is utilised. These can be cancelled up to noon on the following Monday.

All special orders for goods purchased in South Africa and imported specifically for the individual customer must be cancelled within 48 hours of your acceptance of our order and price confirmation.

PRICES
The price of goods is, as displayed on our website at the time of the order and as indicated on our order confirmation, as communicated to you by email, before your order is dispatched. Special, discounted products are only available at the time the special price is advertised and is always subject to the availability of stock. Special price promotions being “only valid while stocks last”, can, and will, be withdrawn at any time without notice.

REFUND POLICY
By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you. We will not refund the cost of returning the item. You must inform us before returning the item(s). To be eligible for a refund, you must return your item to us in the same condition you received it. We cannot refund any costs for items returned damaged by yourself.

PAYMENT
All credit and debit cards payments are processed through World Pay or Paypal, If however you are still not comfortable with using the internet for card payments, please call us on 020 8547 3845. We will be happy to process your order manually.

VAT, DUTIES & TAXES
All prices shown are inclusive of all United Kingdom Duties, Taxes and VAT ruling at the time of purchase, and pertaining to the specific commodities concerned.

The price of any goods sold and delivered to a customer outside the United Kingdom will be reduced by the amount of VAT levied on particular commodities. Excluding deliveries to the Channel Islands, and The Isle of Man.

All import duties and taxes in foreign countries are for the account of the importer. It is the sole responsibility of the buyer (importer) to make all or any enquiries with the authorities in their home country as to the legality of the importation of the goods they wish to purchase and the rate of taxes, duties, VAT or GST applicable to their importation.

DELIVERIES
We use Yodel for deliveries. The courier delivers Monday to Friday up until 9pm. Saturday deliveries incur a charge of £30 at time of writing. If the courier cannot deliver the package to the address or as stated on the note, they will leave a note. The parcel can then be collected at the depot stated on the note. This is usually the nearest Post Office.

USA/CANADA – We do not ship to these locations. Your order will be cancelled and refunded.

Delivery Methods

1 – UK Mainland Standard – Delivery (3-5 working days) Shipments normally arrive within 3 working days.

– Goods value of £0.00 to £5.00 = £3.00 pick, pack & delivery charge

– Goods value of £5.01 to £15.00 = £5.00 pick, pack & delivery charge

– Goods value of £15.01 to £50.00 = £6.00 pick, pack & delivery charge

– Goods value of £50.01 PLUS = FREE DELIVERY (UK Mainland Only)

2 – Off UK Mainland – £12.99 pick, pack & delivery charge – IOW, IOM, Shetland, Scottish Highlands (Inverness, Durness, Loch Ness, Wick, Ullapool, Thurso, Kyle of Lochalsh etc.)

3 – Euro Zone 1 – standard – £17.99 pick, pack & delivery charge – Channel Islands, Republic of Ireland, Belgium, Luxembourg, Netherlands, Denmark, France Germany, Monaco

4 – Euro Zone 2 – standard – £33.99 pick, pack & delivery charge – Corsica, Italy, Spain, Greece, Portugal, Azores, Balearics, Maderia, Sardinia, Sicily, Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovinia, Sweden, Switzerland.

All other destinations please call or email for a quote,

020 8547 3845 – buysouthafricaonline@bestbiltong.com

**All time scales are subject to stock levels and selected courier terms and conditions. There will be no deliveries on the Bank holidays. Buy South Africa Online will not be liable for delays due to third party carriers. All orders received after 11:00 Hrs on any given day will only be processed the following working day. “Working Day” means Monday to Friday excluding bank Holidays.

Any purchase of any weight will be delivered as per the chosen delivery service within the UK.

The delivery charge for larger orders will be advised at the time of order confirmation. Larger deliveries to any part of the world can be arranged, at a price to be quoted, place your order through our website in the normal way and we will respond with a fixed price confirmation of your order.

Deliveries are effected by Royal Mail / Business post or by courier service, the mode of delivery is entirely at the companies discretion, generally the decision is made in terms of the size and weight of the order with, smaller orders being delivered by mail and larger orders by courier. Your order confirmation will confirm the mode of delivery to be used.

Our order confirmation will advise of our estimated delivery date.

It is the buyers responsibility to make sure that there is someone available at the delivery address to accept the delivery.

If for any reason the is no one available at the delivery address at the time delivery is attempted all redelivery charges will be for the buyers account. If you have any doubts in this regard please arrange delivery to a business address.

This condition will not be waived under any circumstances, and no cancellation of the order will be accepted if the reason for the cancellation is related to this attempted delivery, in any way whatsoever.

Any delivery date indicated by the company, is an estimate, given by the company in good faith and the company cannot be held liable for any direct or consequential loss or damage suffered by the buyer by a delayed delivery.

While every effort is made to dispatch orders timeously and by the use of professional delivery companies we cannot be held responsible for delays beyond our control.

CLAIMS or COMPLAINTS
We pride ourselves by offering 100% customer satisfaction, and we stand by all the products we deliver. If you are not completely satisfied with your purchase, any claims for loss, damage or for any other reason must be notified to us in writing within 24 hours of receipt of the goods.

Please pay particular attention to the condition of the outer packaging at the time of delivery and if there is any indication of damage please note this fact on the delivery note. It is not sufficient to sign for a delivery with a notation “goods not checked”.

To report any loss or damage please contact our customer services on 020 8547 3845 or by email at buysouthafricaonline@bestbiltong.com

Any claims for loss or damage will not be entertained unless advised in writing within the specified period of 24 hours after delivery.

If the buyer, being the consumer, is not entirely satisfied for any other reason, a further reasonable time is allowed for inspection of the goods under The Sale of Goods Act 1979.

Any claims for loss or damage, recognised by the company, will be rectified by the immediate replacement of the lost or damaged goods or a full refund of the purchase price.